Contact, Business Identity & Customer Support Disclosure
Effective June 2026
This Disclosure identifies D.O.X Capital and the channels through which we provide customer support and receive formal notices.
1. Legal identity
D.O.X Capital is the public brand used to operate https://www.thedoxs.com. Our formal legal entity name, entity type, state of formation, and registered address are set out in your written engagement agreement and are available on request. We do not publish a virtual or registered-agent address as an operating location.
2. Website and brand control
Our canonical website is https://www.thedoxs.com. A similar name, profile, message, or domain is not official unless we confirm it. Report suspected impersonation, spoofing, or fraud to admin@thedoxs.com.
3. Registrations and licenses
D.O.X Capital is an advisory and document-packaging firm and does not hold professional licenses reserved to law, accounting, securities, or insurance. The absence of a published license number does not imply exemption, and a business filing is not a professional license.
4. Customer support
Our monitored support channel is admin@thedoxs.com. Email is the fastest way to reach us; we do not currently publish a general support telephone line. Expected response times are service targets, not guarantees, unless a contract states otherwise.
5. Billing identity
Where a paid engagement is processed, the merchant of record, payment processor, and billing descriptor are shown at checkout, on your receipt, and on your statement in a manner designed to avoid confusion. You may report a billing issue through support without waiving any legal right.
6. Formal notices and service
Contractual legal notices should be sent to admin@thedoxs.com using the method required by the applicable agreement. This support channel does not authorize service of process by ordinary email unless governing law and a written agreement permit it.
7. Privacy, accessibility, and security contacts
Privacy requests, accessibility requests, and security reports may all be directed to admin@thedoxs.com. These channels are monitored and assigned to responsible owners.
8. Complaints and escalation
Submit a complaint with the relevant order or account identifier, a concise description, dates, the resolution you are requesting, and non-sensitive supporting material. We may authenticate the requester and investigate. Internal review does not limit a nonwaivable regulator, payment, arbitration, or court right.
9. Records and confirmations
Support issues a request identifier and retains communications under the applicable schedule, and confirms cancellations, refunds, membership actions, privacy requests, and material resolutions in durable form. We do not log passwords, full payment-card data, or unnecessary sensitive documents.
10. Third-party channels and scams
A referral source, lender, consultant, social platform, or messaging provider is not authorized to change our terms, collect fees, or make guarantees unless written authorization says so. D.O.X Capital will not request passwords or full payment-card numbers through unsolicited messages. Verify any unusual request using a listed official channel.
11. No emergency service
Support is not an emergency, law-enforcement, medical, crisis, or time-critical legal service. Contact the appropriate public authority or licensed professional for urgent matters, and do not rely on a response target to protect a filing, payment, appeal, or limitations deadline.
Contact
For business identity, support, complaints, or formal notices, contact D.O.X Capital at admin@thedoxs.com. Do not use a support channel for emergencies.